At Artisan Stack, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or make a purchase.

1. Information We Collect

Information You Provide

When you make a purchase, create an account, or contact us, we collect information you voluntarily provide, including:

• Name and contact information (email address, phone number, mailing address)
• Payment information (processed securely through Stripe)
• Order details and purchase history
• Communication preferences
• Any other information you choose to provide in forms or messages

Information Automatically Collected

When you visit our website, we automatically collect certain information, including:

• Browser type and version
• Device information
• IP address and location data
• Pages visited and time spent on pages
• Referring website
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your purchase and provide customer support
• Send order confirmations, shipping updates, and other transactional emails
• Respond to your inquiries and requests
• Improve our website, products, and services
• Send promotional communications (only with your consent)
• Prevent fraud and ensure website security
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers

• Stripe: For secure payment processing
• Shipping carriers: To deliver your orders
• Email service providers: To send order confirmations and communications
• Website hosting and analytics providers: To operate and improve our website

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or the safety of others.

4. Payment Information

All payment transactions are processed through Stripe, a secure third-party payment processor. We do not store your complete credit card information on our servers. Stripe maintains PCI-DSS compliance and uses industry-standard encryption to protect your payment data.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and functionality
• Provide relevant content and advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

6. Email Communications

We may send you:

• Transactional emails: Order confirmations, shipping notifications, and customer service messages (you cannot opt out of these)
• Marketing emails: Newsletters, product updates, and promotional offers (you can unsubscribe at any time)

All marketing emails include an unsubscribe link. You can also contact us directly to update your email preferences.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for tax and accounting purposes.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your information in a portable format
• Opt-out: Unsubscribe from marketing communications
• Object: Object to certain types of processing

To exercise these rights, please contact us using the information below.

10. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our website, you consent to such transfers.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website after changes constitutes acceptance of the updated policy.

14. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information (note: we do not sell personal information).

15. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including rights to access, correction, deletion, restriction, portability, and objection. You also have the right to lodge a complaint with your local data protection authority.